Welcome to UPRUBE official website and shopping platform. These Terms of Service (“Terms”) are formulated to standardize user access, shopping behavior and platform service rules. By browsing our website, placing orders and purchasing our products, you fully agree to accept and abide by all the terms below. UPRUBE reserves the right to update and interpret the final service rules.
1. Service Description
UPRUBE is a professional household storage and fresh-keeping appliance brand, providing users with official genuine vacuum sealers, portable storage equipment, supporting accessories and one-stop household storage solutions. We provide global sales, logistics distribution, after-sales warranty, return and refund services for all users.
2. User Eligibility & Account Rules
Users who visit and purchase on this platform must be of legal age in their respective countries or regions. When registering an account and placing an order, users shall guarantee the authenticity, accuracy and completeness of personal information such as name, email and delivery address. Any losses caused by false information, incorrect address or untimely information update shall be borne by the user.
Users are prohibited from using this platform for illegal transactions, malicious orders, fraudulent purchases, infringement of third-party rights and other improper behaviors. Once violations are found, UPRUBE has the right to cancel orders, restrict account access and reserve the right to pursue legal responsibilities.
3. Order & Transaction Rules
All product prices displayed on the official website are final settlement prices (excluding additional tariffs, remote area surcharges and customized service fees). We support a variety of secure official payment methods. After the user completes the payment, the system will confirm the order and arrange shipment in sequence.
In case of inventory shortage, product upgrade, system error or force majeure factors leading to order failure, we will take the initiative to notify users and provide free order cancellation, full refund or order rescheduling services, without additional compensation obligations beyond the scope of platform rules.
4. Shipping & Delivery Rules
Orders with a total amount of USD $39.99 and above enjoy free standard shipping. Orders below the threshold will be charged a standard shipping fee according to actual logistics costs. All orders will be processed within 1–2 working days, with a standard delivery cycle of 5–15 working days (affected by customs clearance and regional logistics efficiency).
The platform is not responsible for delivery delays, package loss or damage caused by incorrect user address, customs inspection, logistics carrier adjustment and other uncontrollable factors, but will actively assist users in tracking and solving problems.
5. After-Sales Service Rules
We provide 30-day return and refund service and 12-month official global warranty for all products. All after-sales applications must comply with the return and warranty policy terms. Private disassembly, artificial damage and non-compliant use will invalidate the after-sales qualification.
UPRUBE’s after-sales team will respond to user requests within 24 hours and provide professional technical support and problem-solving solutions.
6. Intellectual Property Rights
All website texts, pictures, videos, logos, design patents and content copyrights displayed on the UPRUBE official website belong exclusively to the brand. Without official written authorization, no individual or institution may copy, reproduce, modify, spread or use them for commercial purposes. We will firmly safeguard all intellectual property rights through legal channels.
7. User Behavior Restrictions
Users shall not use the UPRUBE platform to publish illegal, obscene, violent, infringing and bad information, nor use system loopholes for malicious arbitrage, illegal attack and platform damage behaviors. Once found, the platform has the right to permanently block the account and investigate the corresponding liability.
8. Policy Update & Interpretation
UPRUBE reserves the right to revise and update these service terms according to business adjustments, product iteration and national regulatory requirements. The updated terms will take effect immediately after being displayed on the official website. Continued use of the website and services by users means acceptance of the latest terms.
9. Disclaimer
Within the scope permitted by law, UPRUBE shall not be liable for any indirect loss, accidental loss and consequential loss caused by user improper operation, non-compliant use and third-party platform errors.
